Firmora Terms of Service

Effective Date: August 19, 2025

Welcome to Firmora Labs (Agenda Inc., doing business as “Firmora Labs”). These Terms of Service (“Terms”) govern your use of our website and your purchase of Firmora products (“Products”). By accessing or using our website, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, please do not use our website.

1. Health & Medical Disclaimer

• Firmora supplements are not medications. They are not intended to diagnose, treat, cure, or prevent any disease.
  
• These statements have not been evaluated by the Food and Drug Administration (FDA).
  
• All information provided on our website or in marketing materials is for educational purposes only and should not replace advice from your healthcare provider.
  
• Consult a licensed physician before using Firmora if you are pregnant, nursing, under 18, taking medications, or have a medical condition.
  

2. Eligibility

• You must be at least 18 years old to purchase or use our products.
  
• By placing an order, you represent that all information you provide is accurate, complete, and up to date.
  

3. Subscriptions, Billing & Payments

• Firmora offers subscription plans that automatically renew every 30 days until canceled.
  
• By subscribing, you authorize us to charge your selected payment method at the stated interval.
  
• You may cancel your subscription anytime by logging into your account or contacting customer support.
  
• Any promotions (e.g., “25% off for the first 6 months”) apply only as stated and automatically adjust after the promotional period.
  
• Auto-renew transparency: You will see clear notice of subscription renewal terms before completing your purchase, as required by law.
  

4. Shipping & Returns

• We currently ship to [United States only / specify if international].
  
• Estimated delivery times are provided at checkout but are not guaranteed.
  
• Returns: Unopened products may be returned within 30 days of delivery for a refund. Opened products are not eligible for return.
  
• Customers are responsible for return shipping costs unless the return is due to Firmora’s error.
  

5. Promotions & Discounts

• Promotions, discounts, referral codes, and loyalty programs are subject to separate terms.
  
• Offers may not be combined unless specifically stated.
  
• Firmora reserves the right to modify or cancel promotions at any time.
  

6. User Content & Reviews

• If you submit reviews, testimonials, or other content, you grant Firmora a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content in marketing.
  
• AI/UGC Clause: Customer content may not be scraped, copied, or used for AI training, machine learning, or generative model development without Firmora’s express written consent.
  

7. Intellectual Property

• All content on our website, including logos, trademarks, text, product formulations, and images, is the property of Agenda Inc., doing business as Firmora Labs, and protected by law.
  
• You may not use Firmora’s intellectual property without prior written consent.
  

8. Limitation of Liability

• To the maximum extent permitted by law, Firmora shall not be liable for any indirect, incidental, or consequential damages arising out of the use or misuse of our products or website.
  
• Firmora’s total liability is limited to the amount you paid for the products.
  

9. Indemnification

• You agree to indemnify and hold harmless Firmora, its affiliates, and employees from any claims, damages, or expenses arising out of your use of the products or website, except where caused by Firmora’s negligence or misconduct.
  

10. Dispute Resolution

• These Terms are governed by the laws of the State of New York.
  
• In the event of a dispute, the parties agree to first attempt mediation. If mediation fails, disputes will be resolved through binding arbitration in New York City.
  
• Class actions and jury trials are expressly waived.
  

11. Changes to Terms

• Firmora may update these Terms from time to time. Updates will be effective immediately upon posting. Continued use of our website or products indicates acceptance of the revised Terms.
  

12. Contact Us